Lest we forget it, I must re-iterate that I do have customer service experience as a telephone operator at a local answering service during times away from school. My resume lets you know that that particular job entailed answering telephones via computer, taking/typing messages, transferring calls, and dispatching service personnel. But what you don't know is that I was lucky enough to be part of the team that was among the ATSI (Association of TeleServices International) 2006 Award of Excellence Recipients!
Everday at the answering service, my job as telephone operator was all about customer service. I had to listen carefully to customers and be prepared for any situation. It was my responsibility to aid and assist them in their communications and this entailed all types of challenges including dealing with emergencies. An average day included helping dispatch or put people in contact with whomever they need. The accounts we answered for were mostly health care accounts but people calling on the other end of the line had concerns incorporating everything from basic routines to dire emergencies. I can say with confidence that I always did my job to the best of my ability and acted in accordance with all procedures and rules.
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This blog documents my job search process. I find it to be analogous to being a game show contestant complete with decisions, excitement, guesswork, hoops to jump, games to play, gambles, disappointments, showcase showdowns, and $64,000 questions, etc.
